Department: Kiosk Management
Location: Rewa, Balaghat, Dhar, Hoshangabad, Morena, Khandwa, Seoni, Raisen, Tikamgarh,
Ashoknagar, Jabalpur, Mandla, Bhopal, Sagar, Chhindwara, Satna, Katni, Dewas, Indore,
Ujjain & Gwalior.
Job brief
MPOnline Ltd. is seeking a Kiosk District Coordinator to manage
and oversee the operations of MPOnline kiosks within an assigned district. The Kiosk
District Coordinator will ensure that kiosks operate smoothly, adhere to organizational
standards, and provide excellent service delivery to customers. This role involves
supporting kiosk operators, conducting audits, and serving as the main point of
contact between kiosks and the central office. The coordinator will also collaborate
with government authorities to ensure regulatory compliance and promote MPOnline
services within the district.
Role & Responsibilities
- Primary Contact: Act as the main point of contact for Kiosks, responding
to query’s and providing assistance.
- On-boarding Support: Assist new Kiosks during the on-boarding process
to ensure a smooth transition.
- Site Visits: Conduct regular visits to Kiosk locations to assess
operations, compliance, and performance.
- Coaching & Training: Provide on-site/online training and coaching
to Kiosks to enhance operational effectiveness.
- Performance Improvement: Identify areas for operational improvement
and recommend actionable strategies.
- Best Practices Implementation: Help Kiosks implement best practices
in citizen services
- Feedback Collection: Gather insights and feedback from Kiosks to
relay to company for decision-making.
- Reporting: Document findings from site visits and communicate relevant
information to Kiosk Divisional Manager. Also Document and report any significant
incidents, issues, or irregularities in kiosk operations.
Requirements and skills
- Strong leadership abilities to manage and guide kiosk operators.
- Capability to train, mentor, and motivate teams to achieve service delivery excellence.
- Excellent verbal and written communication skills for effective interaction with
kiosk operators, government bodies, and stakeholders.
- Ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills to quickly address operational issues.
- Ability to make sound decisions under pressure to ensure seamless service delivery.
- Good knowledge of basic computer operations, including Microsoft Office (Word, Excel,
PowerPoint) and internet browsing.
- Experience with reporting systems and databases is a plus.
- Strong focus on customer satisfaction and the ability to handle customer queries
effectively.
- Capacity to maintain high service standards across multiple kiosks.
- Exceptional organizational skills with attention to detail.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong interpersonal skills to foster positive relationships with kiosk operators,
government authorities, and the community.
- Diplomacy in handling conflicts and resolving issues in a professional manner.
- Ability to adapt to dynamic work environments and take on new challenges.
- Flexibility to handle field visits, adjust to shifting priorities, and work occasionally
on weekends or evenings as required.
Qualification
- Bachelor’s degree in any stream is required.
Experience
- 1-2 years of experience in a supervisory or management role, preferably in retail,
customer service, or kiosk operations.
- Experience working in the government or public sector is an added advantage.